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Customer Service

The most Frequently Asked Questions (FAQ) about Yummers Customer Service.

How do I contact your customer service?

We're here to help! You can reach our Care Team at [email protected]. During our business hours Monday to Friday from 8am-5pm (PST), they'll usually get back to you within a few hours (excluding holidays). Evenings and weekends take a bit longer.

What are your business hours?

Our business hours are Monday to Friday from 8am-5pm (PST).

Happiness Guarantee

We’re obsessed with creating the healthiest, tastiest recipes for your pets. As pet parents, we know how important it is to give them the best meal — and best life — they deserve. That’s why we make sure that no matter what, you (and your pets) are h

What's your return policy?

The Yummers Promise: We guarantee your pet will be obsessed with every bite, or we'll make it right. Need help with a return? Contact [email protected] for help.

What is your refund policy?

The Yummers Promise: We guarantee your pet will be obsessed with every bite, or we'll make it right. Need help with a refund? Contact [email protected] for help.

What is your policy for pets that don't like the taste of the product?

If your pet doesn't love the taste of our product, we offer a refund to the original form of payment. Additionally, we may suggest trying different recipes and can adjust or cancel your subscription if necessary. You also have the option to donate an