FAQs
Meal Toppers & Mix-Ins for Dogs and Cats
Why should I choose Yummers Meal Mix-Ins?
We know you have lots of choices when it comes to your pet and you want only the very best. You can rest assured that Yummers only uses high-quality ingredients made in a state-of-the-art manufacturing facility. Our Mix-In recipes are super-premium, grain-free, and meat-first. Every product is created with your pets' happiness and health in mind.
What is a meal mix-in?
We know that pet parents choose their food for a variety of reasons and might not want to switch. That said, we believe pets deserve a meal they're obsessed with, so we created tasty and healthy mix-ins to help parents create a delicious feeding experience. With Yummers, pet parents can enhance their pet’s dietary health and give their pets the flavor they crave!
What's the difference between a topper and a mix-in?
Nothing! We call them mix-ins because Yummers is so tasty, many pets only eat the Yummers on top. Mixing Yummers into the food helps pets eat their whole meal.
What is a meal topper?
We know that pet parents choose their food for a variety of reasons and might not want to switch. That said, we believe pets deserve a meal they're obsessed with, so we created tasty and healthy meal toppers to help parents create a delicious feeding experience. With Yummers, pet parents can enhance their pet’s dietary health and give their pets the flavor they crave!
Can I use Yummers meal mix-ins with other brands of pet food?
Yes! Yummers is made to be mixed in with all types of pet food. You can mix in Yummers with either wet or dry food.
Can I use more than one Mix-In?
Absolutely! Our Meal Mix-Ins are a great complement for each other.
Since all dogs react differently, if you have a dog that may be more sensitive, you could start by introducing one product at a time. Once you see how your dog reacts, you can then introduce more mix-ins to their meals.
Since all dogs react differently, if you have a dog that may be more sensitive, you could start by introducing one product at a time. Once you see how your dog reacts, you can then introduce more mix-ins to their meals.
Can I feed my pet Yummers Meal Mix-ins as a meal?
Yummers meal mix-ins are intended for supplemental feeding as a complement to a complete and balanced meal.
How much Mix-Ins should I give my pet?
All pets are unique and their nutritional requirements vary depending on their size, age, activity, and environment. A recommended feeding guideline is on the back of every package or on yummerspets.com.
Functional meal mix-ins: 1 tsp. per 10 lbs. of body weight per day
Freeze-dried meal mix-ins: approx. 3 cubes per 10 lbs. of body weight per day
Gourmet meal mix-ins: approx. 10 pieces per 10 lbs. of body weight per day
Are Yummers Meal-Mix-Ins formulated by Veterinarians?
Our functional mix-ins were developed by a Veterinarian and formulated by a PhD Nutritionist. Our tender morsels were formulated by professionals with a background in food science.
Where do you source your ingredients?
The animal proteins we use in our recipes are free-range, cage-free, or pasture-raised and sourced from the US. We only use ingredients that are locally sourced in the United States so we can verify what goes into our food to ensure the highest quality.
Are Yummers made with natural ingredients?
We only use premium, all-natural ingredients that are locally sourced in the US so we can verify what goes into our food to ensure the highest quality.
Where are Yummers products made?
Yummers products are made in the USA with the highest quality, safety and health standards in place.
Are Yummers products made in the USA?
Yes! Yummers products are made in the USA with the highest quality, safety and health standards in place.
Do you test your products?
We test each component and every step of our recipes as well as the completed product.
How should I store my Yummers?
Yummers should be kept in a sealed container in a dry, cool location. We recommend storing your mix-in in its original packaging and closing the bag after every use.
What is the shelf life of your products?
All Yummers products have an expiration date on the package to ensure your pet always gets the freshest product.
Why does my Yummers sometimes look, feel or smell different?
Our ingredients are made in small batches and may vary in color, feel, or smell.
Is your packaging recyclable?
Yummers is committed to minimizing the impact of packaging on the planet. We use post-consumer recycled (PCR) film, which is made from recycled material. In general, this material can not be recycled again.
Where can I buy Yummers?
Click here to find a store near you that carries Yummers. For your convenience, Yummers is also available online at yummerspets.com and petco.com.
Happiness Guarantee
Your pet's happiness, guaranteed.
We’re obsessed with creating the healthiest, tastiest recipes for your pets. As pet parents, we know how important it is to give them the best meal — and best life — they deserve. That’s why we make sure that no matter what, you (and your pets) are happy with your purchase.
Any time you have an issue or question about your order, we’ll be here to help make it right any way we can.
Let us know how we can help take care of you and your pets by emailing us at [email protected]. Our team is here to help every step of the way.
Are Meal Mix-Ins cooked or raw freeze-dried?
Our Meal Mix-Ins are raw freeze-dried. Therefore, they may not be suitable for pets with specific dietary restrictions, such as those fighting cancer and advised to avoid raw foods. If you have any concerns about the suitability of our products, please consult with your vet.
Is the Yummers Hip & Joint supplement available on your website?
The Hip & Joint supplement is currently a Petco exclusive, but we have plans to make it available on our website in the near future. Keep an eye out for its arrival, and in the meantime, it can be purchased at Petco locations.
Dog Food
Does Yummers food meet AAFCO guidelines?
Yes. Our food has been formulated for all life stages and breeds and adheres to all AAFCO guidelines.
Is your food formulated by a veterinarian?
Our foods were formulated working with veterinarian partners.
Do you test your products?
We test each component and every step of our recipes as well as the completed product.
How is Yummers food prepared?
Yummers food is made up of bits that are either freeze-dried, dehydrated, or gently cooked. Each bit is prepared to ensure maximum flavor and bio-availability.
Where are Yummers products made?
Yummers products are made in the USA with the highest quality, safety and health standards in place.
Are Yummers products made in the USA?
Yes! Yummers products are made in the USA with the highest quality, safety and health standards in place.
Where do you get your ingredients?
We carefully source our ingredients to make sure that we are giving your pet the best. All of our ingredients are sourced in the USA, with the exception of our pasture raised lamb which comes from New Zealand.
Are antibiotics used in raising the meat for your food?
All of the proteins used in our recipes (chicken, beef, salmon, ocean fish and lamb) are hormone and anti-biotic free. And, they are carefully sourced in the USA (with the exception of the lamb which comes from New Zealand). Our chicken is cage free, our fish is ocean-raised, and our lamb and beef are all pasture-raised.
Are Yummers made with natural ingredients?
We only use premium, all-natural ingredients that are locally sourced in the US so we can verify what goes into our food to ensure the highest quality.
Is Yummers food raw?
Yummers food is made up of bits that are either freeze-dried, dehydrated, or gently cooked. Each bit is prepared to ensure maximum flavor and bio-availability.
What are the benefits to freeze-drying?
Freeze-drying retains the nutrients in the food as well as the flavor. So, you can feel good about serving your dog the best and they will love the taste!
Can I mix Yummers food with my current food?
Yes. Some Yummers in your dogs bowl is better than none! If you want to use Yummers foods as a topper, we recommend mixing it into their food thoroughly (otherwise they may only eat the Yummers off the top and ignore the rest of their bowl!).
Can I use Yummers food as a meal topper or meal mix-in?
Yes. Some Yummers in your dogs bowl is better than none! If you want to use Yummers foods as a topper, we recommend mixing it into their food thoroughly (otherwise they may only eat the Yummers off the top and ignore the rest of their bowl!).
Why does my Yummers sometimes look, feel or smell different?
Our ingredients are made in small batches and may vary in color, feel, or smell.
Does Yummers food need to be refrigerated?
No. Yummers food is shelf stable. You can store it in it's original bag in a cool dark place.
How should I store my Yummers food?
Yummers food should be kept in a sealed container in a dry, cool location. We recommend storing your food in its original packaging and sealing the bag after every use.
What is the shelf life of your products?
All Yummers products have an expiration date on the package to ensure your pet always gets the freshest product.
Is your packaging recyclable?
Yummers is committed to minimizing the impact of packaging on the planet. We use post-consumer recycled (PCR) film, which is made from recycled material. In general, this material can not be recycled again.
What if my dog doesn't like Yummers food?
Your dogs happiness is guaranteed. If your dog doesn't enjoy their meal please reach out to us at [email protected] so we can make it right.
Happiness Guarantee
Your pet's happiness, guaranteed.
We’re obsessed with creating the healthiest, tastiest recipes for your pets. As pet parents, we know how important it is to give them the best meal — and best life — they deserve. That’s why we make sure that no matter what, you (and your pets) are happy with your purchase.
Any time you have an issue or question about your order, we’ll be here to help make it right any way we can.
Let us know how we can help take care of you and your pets by emailing us at [email protected]. Our team is here to help every step of the way.
Why should I feed Yummers dog food?
Ask your dog! They will tell you that Yummers dog food is delicious. And, you can feel good about your decision to fill their bowl with Yummers because our meals are crafted to be nutritious. We freeze-dry the proteins and antioxidants to retain the nutrients and flavor. Then we add dehydrated sweet potato packed with fiber. And finally we include gently cooked ancient grains for energy.
Why does your food cost more than kibble?
Our premium dog foods aren’t kibble! We want your dog to have the highest quality ingredients and we know you do too!
All the proteins used in our recipes (chicken, beef, salmon, ocean fish and lamb) are hormone and anti-biotic free. They are carefully sourced in the USA (with the exception of our lamb from New Zealand). Our chicken is cage free, our fish is ocean-raised, and our lamb and beef are pasture-raised.
Then, we meticulously make all of our recipes in small batches, specially crafting each individual ingredient separately to lock in the nutrients dogs need and the flavor they crave. Proteins and antioxidants are freeze-dried to ensure they remain nutrient dense. Purple sweet potatoes are dehydrated to retain their high fiber content. Ancient grains are gently cooked in order to support your dog's digestive system.
This all comes at a premium, but we think every dog is worthy of such meals.
If feeding Yummers food for every meal isn’t feasible, treat it as a mix-in or topper with the food your dog already knows and loves. Even just some Yummers Dog Food is better than none.
How is your food different than kibble, fresh food, raw food, or wet food?
To make our food we carefully consider how to make each ingredient taste the best and provide the most bio-available nutrients for your dog. We craft 5 different bits and then mix them together to make the perfect recipe. Our food is nothing like boring uniform kibble- you can see the difference! And, our food is conveniently shelf stable.
Is Yummers food a complete and balanced diet?
Yes! Our food is complete and balanced. It is appropriate for all life stages and breeds.
If Yummers food is a complete and balanced diet, do I still need Yummers mix-ins?
Yummers is a complete and balanced meal, but we recognize that dogs like to have a little something extra with their meals. By using our meal mix-ins (toppers), you can change up the flavors to make their meal more special with gourmet flavors. Or, you can add a little extra boost of nutrients with one of our supplements.
Do you offer Yummers food samples?
We’re excited to offer our trial bag of food for free! You can get yours by clicking here.
Please note: we offer free shipping for orders over $29. If your cart total is $0, there will be a $5.99 shipping charge. Although you may pay for shipping on the trial bag, we’ll give you $10 in VIP points to use on your next Yummers purchase.
How much Yummers food should I feed my dog?
Check out our feeding guide to see your dog's recommended daily amount.
How long will a bag of Yummers food last me?
Check out our feeding guide to see your dog's recommended daily amount.
How do I transition my dog to Yummers food?
It will take a week to make the change. For the first two days you should replace 25% of your dog's bowl with Yummers. On days 3-4 you can increase the amount of Yummers to 50%. On days 5-6 you can increase the amount of Yummers to 75%. And, on day 7 you can start feeding your dog 100% Yummers.
How should I prepare Yummers food?
While you don't need to add water, we do find that many dogs enjoy having their food rehydrated. To build the best bowl, add the appropriate amount of Yummers and mix in warm water at a 1:1 ratio. Finish with the mix-in of your choice, give it a stir and serve!
Do I need to add water to Yummers food?
While you don't need to add water, we do find that many dogs enjoy having their food rehydrated. Plus, it boosts their overall hydration. If you choose to rehydrate, just add warm water in a 1:1 ratio to the amount of food.
Can I rehydrate Yummers food?
Yes. We find that many dogs enjoy having their food rehydrated. Plus, it boosts their overall hydration. If you choose to rehydrate, just add warm water in a 1:1 ratio to the amount of food.
Can my puppy eat Yummers food?
Yes. Puppies can absolutely eat Yummers. Please note that you will want to feed your puppy 2-4 times the amount that you would feed an adult dog. For more details on how much to feed your dog, click here.
Can my senior dog eat Yummers food?
Yes. Senior dogs can absolutely eat Yummers. For more details on how much to feed your dog, click here.
Shipping
What's your shipping policy?
Yummers offers free standard shipping within the contiguous United States on orders over $29*. Any order under $29 will have a flat shipping rate of $5.99. *Orders shipping to Alaska and Hawaii will have an additional shipping charge calculated at checkout.
Most orders leave our warehouse within 2 business day and are typically delivered in 2-7 business days.
How long does it take to get my order?
Most orders leave our warehouse within 2 business day and are typically delivered in 2-7 business days.
What are your shipping charges?
Yummers offers free standard shipping within the contiguous United States on orders over $29*. Any order under $29 will have a flat shipping rate of $5.99. *Orders shipping to Alaska and Hawaii will have an additional shipping charge calculated at checkout.
Do you offer free shipping?
Yes! Yummers offers free standard shipping within the contiguous United Stated on orders over $29*. Any order under $29 will have a flat shipping rate of $5.99. *Orders shipping to Alaska and Hawaii will have an additional shipping charge calculated at checkout.
Do you ship to Hawaii?
Yes, we ship to Hawaii! Orders shipping to Hawaii will have an additional shipping charge calculated at checkout.
Do you ship to Alaska?
Yes, we ship to Alaska! Orders shipping to Alaska will have an additional shipping charge calculated at checkout.
How can I update my default address or remove an old one?
We're here to help you update your default shipping address or remove an old one. To update your default shipping address, you can typically do this yourself by clicking 'Edit' on the webpage under your account's address section. If you encounter any issues, like nothing happening when you click 'Edit', just reach out to our customer service with your account email and the new address details. Here's a step-by-step on how you would typically proceed:
- Log in to your online account.
- Navigate to the 'Addresses' section.
- Click the 'Edit' button next to the address you want to change.
- Enter the new address details.
- Click 'Save' to update the information.
- If you wish to remove an old address, look for a 'Delete' or 'Remove' option next to the unwanted address and confirm the removal.
If these steps don't work, our customer service team can manually update the information for you. Simply provide them with your email, the new address details, and specify which address you wish to remove.
If you encounter any issues, our customer service team is always ready to assist you in ensuring your address details are up-to-date.
How can I track my order, and what happens if there is a shipping delay?
Once your order ships, we provide tracking information via email so you can follow its progress. We aim to process orders promptly, but if there is any delay or if your pet is eagerly waiting, don't hesitate to reach out for an update on the shipping status.
Orders
What forms of payment do you accept?
We accept Visa, American Express, MasterCard, or Discover. You can also check out using Apple Pay, Google Pay or Shop Pay.
How can I update my default address or remove an old one?
We're here to help you update your default shipping address or remove an old one. To update your default shipping address, you can typically do this yourself by clicking 'Edit' on the webpage under your account's address section. If you encounter any issues, like nothing happening when you click 'Edit', just reach out to our customer service with your account email and the new address details. Here's a step-by-step on how you would typically proceed:
- Log in to your online account.
- Navigate to the 'Addresses' section.
- Click the 'Edit' button next to the address you want to change.
- Enter the new address details.
- Click 'Save' to update the information.
- If you wish to remove an old address, look for a 'Delete' or 'Remove' option next to the unwanted address and confirm the removal.
If these steps don't work, our customer service team can manually update the information for you. Simply provide them with your email, the new address details, and specify which address you wish to remove.
If you encounter any issues, our customer service team is always ready to assist you in ensuring your address details are up-to-date.
What is your policy for pets that don't like the taste of the product?
If your pet doesn't love the taste of our product, we offer a refund to the original form of payment. Additionally, we may suggest trying different recipes and can adjust or cancel your subscription if necessary. You also have the option to donate any unwanted items to a local shelter or rescue group.
Subscribe & Save
What are the benefits of Subscribe & Save?
- Save 25% on your first order
- Save 25% on all future orders for bundles - Save 15% on all future orders for single items
- Free shipping
- No code needed - your discount is applied to every order, including bundles.
- Leave it to us - we'll ship your order so you get Yummers on time, every time.
- Never run out! Ensure sure your pet always has Yummers in their bowl.
- Flexible: Set up a schedule that works best for you.
- Easy to manage, pause, skip or cancel at any time.
Where can I see my subscriptions?
You can click here to access your subscriptions.
Can I change the products in my subscription?
Yes! Click here to access your subscriptions and update your products.
Can I skip a shipment?
Yes! Click here to access your subscriptions and skip a shipment.
Can I pause my subscriptions?
Yes! Click here to access and pause your subscriptions.
How do I cancel my subscription?
Instead of cancelling, did you know you can skip or pause your next shipment?
Click here to access your subscriptions where you can skip, pause, or cancel.
Customer Service
How do I contact your customer service?
We're here to help! You can reach our Care Team at [email protected]. During our business hours Monday to Friday from 8am-5pm (PST), they'll usually get back to you within a few hours (excluding holidays). Evenings and weekends take a bit longer.
What are your business hours?
Our business hours are Monday to Friday from 8am-5pm (PST).
Happiness Guarantee
Your pet's happiness, guaranteed.
We’re obsessed with creating the healthiest, tastiest recipes for your pets. As pet parents, we know how important it is to give them the best meal — and best life — they deserve. That’s why we make sure that no matter what, you (and your pets) are happy with your purchase.
Any time you have an issue or question about your order, we’ll be here to help make it right any way we can.
Let us know how we can help take care of you and your pets by emailing us at [email protected]. Our team is here to help every step of the way.
What's your return policy?
The Yummers Promise: We guarantee your pet will be obsessed with every bite, or we'll make it right. Need help with a return? Contact [email protected] for help.
What is your refund policy?
The Yummers Promise: We guarantee your pet will be obsessed with every bite, or we'll make it right. Need help with a refund? Contact [email protected] for help.
What is your policy for pets that don't like the taste of the product?
If your pet doesn't love the taste of our product, we offer a refund to the original form of payment. Additionally, we may suggest trying different recipes and can adjust or cancel your subscription if necessary. You also have the option to donate any unwanted items to a local shelter or rescue group.
What should I do if I received an incomplete order?
We sincerely apologize for any inconvenience and are committed to ensuring you receive the missing items as soon as possible. If you received an incomplete order, please reach out to [email protected].
Can I return a product if I find an issue with the quality?
If you encounter any issues with the quality of our products, please contact [email protected] with pictures and details of where you purchased the item. We take quality concerns very seriously and will investigate the matter further. If you've bought the item from one of our retailers, providing the store details will assist in our investigation.
What do I do if my pet doesn’t like their Yummers?
We want your pet to be happy with their Yummers, so feel free to reach out to [email protected] if your pet isn’t satisfied with one of our recipes.
Yummers VIP Rewards
What are the benefits of joining Yummers VIP?
As a Yummers VIP, you will earn points for every purchase you make, which you can redeem for discounts on future purchases. You will also receive exclusive offers and early access to new products.
I already have an account. How do I join Yummers VIP?
If you already have an account at Yummers, you are already a Yummers VIP! So sit back, relax, and enjoy the perks.
Unsure if you have an account? Simply click the account button at the top of our site and login!
How do I earn points?
You can earn points by making purchases on our website, following us on social media, writing product reviews, and referring friends.
Can I use my rewards on my subscription purchase?
Yes! Your rewards can be used on subscription purchases.
How do I redeem my Yummers VIP rewards?
Make sure you are logged into your account. Select your reward, click to redeem your points and your coupon code will be applied at checkout!
Can I use my rewards and a discount code on the same purchase?
Yes! Your rewards can be stacked with discount codes.
Partnership
How can I join the Yummers community and learn about partnership opportunities?
Thank you for showing interest in becoming a part of the Yummers community! As a stepping stone to partnership opportunities, we warmly invite you to join our Yummers Facebook Community. This lively and expanding group is the portal to various exciting opportunities, including participating in brand campaigns, getting exclusive access to deals, and the potential to earn commissions as one of our Yummernauts.
Once you're a part of the community, you'll receive detailed information on how to get started with us. We eagerly await your presence and are here to assist if you have any further queries.